Life Insurance Officer

2 days ago

Kuala Lumpur, Malaysia HR FIRST Sdn Bhd Full time

**Job Purpose**
- Adhering to the claim’s workflow in relation to Accident and Hospitalization claims procedure.
- Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround time and auditorily limit.
- Ensure claims appeal, referral or complaint from any parties are attended to and respond within the benchmark set by the department.
- Ensure and monitor **claims processing** to be within the department benchmark and turnaround time.
- Closely follow up on outstanding cases.
- **Attend to & handle enquiries from internal staff, branch staff, agents, policyholders/claimants and queries from other insurance companies** and ensure the respond within the benchmark set by the department.
- Correspond both internally and externally (inclusive but not limited to agents, policyholders, employer, private investigator, FMB and BNM) in order to handle day to day operation functions of the department, and coordinate with other departments, where applicable.
- Record, update, review, prepare and submission of statistics or **reports, as required**by the Management within the agreed service standards.
- Continuously review processes, identify and resolve any gaps through constructive feedback, and implement process improvement, where appropriate; update/document the administrative rules and processes for effective and efficient operation of the section.
- Continuously attend and involve with training for personal and career development.
- Conduct internal & external training in claims related matters, as and when required.
- Undertake projects or any other work and duties allocated by the Management or involve in Claims Department matters, as and when required.

**Requirements**:

- Fresh Graduate or Claims Handling, i.e. 3 to 5 years in Life Insurance industry
- Degree in Biomedical Science/ Biology/ Mathematics/ Economics/ Statistics, Business Administration and etc. Professional life insurance qualification e.g. ACII, AMII, AAII, FLMI would be an added advantage.
- Good command of English and Bahasa Malaysia.
- Must have mínimal insurance knowledge & technical know-how on the fundamentals of Insurance, i.e. Accidental & Medical business acumen would be an added advantage.
- Able to work independently and have good communication skills
- Must be IT literate

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM2,900.00 - RM3,200.00 per month

Schedule:

- Monday to Friday

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