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Resort Host

2 weeks ago

Kuala Lumpur, Malaysia Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Full time

To greet guests upon arrival at the hotel and conduct check-in and registration procedures.
- To check rooms & suites prior to guests’ check-in to ensure they are clean, properly equipped and in a high standard of maintenance
- To handle guest complaints, inquiries and comments, log them and initiate appropriate action and follow up.
- To maintain an up to date file and information on tours, sightseeing and points of general interest and assist guests (with concierge) to make necessary bookings when required.
- Conducts regular inspections of the main lobby ensuring a high standard of cleanliness, hygiene, repair and maintenance and takes appropriate action where necessary.
- Ensures guest check-out arrangements are in order, adhering to the billing processes and manual postings are conducted in accordance to Hotel Standards and Procedures / cashiering policies and standards and bid farewell to the guest.
- Ensures guest expectations are met or exceeded by providing an efficient, attentive and warm service standard.

**Salary**: RM2,800.00 - RM3,000.00 per month

Schedule:

- Afternoon shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay
- Yearly bonus