Sales Admin Coordinator

Job Responsibility:

- 1. **Sales Support**
- **Order Processing**: Handle order processing from start to finish, including order entry, confirmation, and invoicing.
- **Quotations**: Prepare and send quotations to clients based on their requirements.
- **Sales Documentation**: Maintain accurate records of sales transactions, contracts, and agreements.
- **Follow-Up**: Follow up with clients on quotations, orders, and payments.

2. **Customer Service**
- **Client Interaction**: Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing information about products and services.
- **Relationship Management**: Build and maintain strong relationships with key clients to ensure customer satisfaction and loyalty.
- **Feedback**: Gather client feedback and relay it to the relevant departments for product or service improvements.

3. **Administrative Duties**
- **Data Entry**: Perform accurate data entry for sales records, client information, and inventory management.
- **Filing and Documentation**: Maintain organized files and records for all sales and administrative activities.
- **Scheduling**: Coordinate and schedule meetings, appointments, and events as needed.

4. **Coordination Tasks**
- **Inventory Management**: Monitor and manage inventory levels, ensuring stock availability and timely restocking.
- **Logistics Coordination**: Coordinate with suppliers and logistics partners to ensure timely delivery of products to clients.
- **Project Coordination**: Assist in coordinating corporate gift projects, including custom orders and special events.

5. **Marketing Support**
- **Promotional Activities**: Assist in planning and executing promotional activities, campaigns, and events.
- **Marketing Materials**: Help create and distribute marketing materials such as brochures, catalogs, and newsletters.
- **Social Media**: Support social media and online marketing efforts by posting updates and engaging with followers.

6. **Financial Administration**
- **Invoicing**: Prepare and send invoices to clients, and follow up on outstanding payments.
- **Expense Tracking**: Track and report on expenses related to sales activities and events.
- **Budgeting**: Assist in budgeting and financial planning for sales and marketing activities.

7. **Reporting and Analysis**
- **Sales Reports**: Generate and analyze sales reports to track performance and identify trends.
- **Performance Metrics**: Monitor key performance indicators (KPIs) related to sales and customer satisfaction.
- **Market Research**: Conduct market research to identify new business opportunities and stay informed about industry trends.

8. **Team Collaboration**
- **Internal Communication**: Communicate effectively with internal teams, including sales, marketing, production, and logistics, to ensure smooth operations.
- **Training**: Assist in training new team members on sales processes and administrative tasks.
- **Problem-Solving**: Collaborate with team members to solve problems and improve processes.

Job Requirements:

- **Educational Qualifications**:

- Must possess at least a Diploma or higher in Business Administration, Sales, Marketing, or a related field.
- **Language Skills**:

- Proficiency in both English and Mandarin is a MUST for effective communication with a diverse client base.
- **Work Environment Adaptability**:

- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- **Creativity**:

- Demonstrates creativity and innovation in handling tasks and problem-solving.
- **Communication Skills**:

- Excellent communication skills, both written and verbal, to interact professionally with clients and team members.

Additional Preferred Qualifications (optional, but beneficial)
- **Experience**: Prior experience in sales support, administrative roles, or within the corporate gift industry is a plus.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- **Interpersonal Skills**: Strong interpersonal skills to build and maintain client relationships.
- **Detail-Oriented**: High attention to detail and accuracy in tasks.
- **Team Player**: Ability to work collaboratively within a team.
- **Organizational Skills**: Excellent organizational and time management skills to prioritize tasks effectively.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Coordinator: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)