Service Desk Analyst

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are seeking a proactive and customer-focused Level 1 IT Support Analyst to join our team. The ideal candidate will provide first-line technical support to end-users, manage incident tickets, and...

**Job Title : IT Service Desk Analyst** **Salary : RM3,000 - RM4,500 - Basic Salary (Depends on Experience) + (RM200) Fixed Allowance** **Location : Bayan Lepas, Penang** **Key Responsibilities**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly, and monthly helpdesk...

Location: Bayan Lepas Tenure: 12 months contract renewable Mode: Onsite job (Allowance provided per month) **Responsibilities**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly and monthly helpdesk report to team leader - To work within Team in a pressurized working...

Job Title: Representative, Global Service Desk Job Description: The Role: Global Service Desk Representative The IT Global Service Desk Representative is responsible for providing IT support to all employees globally via a call center setting. This role involves handling inbound workload through calls, chats, and self-service platforms. Additionally, the...

**About our group**: Our group is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with global business and IT teams to ensure all employees able to perform their work and keep our business running smoothly. **About the role - you will**: - Escalate issues appropriately using hierarchical...

Qualifications - Diploma or Bachelor Degree in IT / Computer Science or equivalent - Professional certification is an added advantage - i.e. MCP/MCITP/MCSE, Lotus Notes, ITIL Core responsibilities The range of activities and tasks to be undertaken by a First Level Support Analyst are to: - Take and receive all customer calls in a professional and...

**Position: Customer Service Analyst** **Location: Bayan Lepas, Penang** **Employment type: Contractual** **Responsibilities**: - Manage task given within the operation hours specified. - Address and monitor any issues reported. - Follow up pending requests or receipt until closure. - Collate orders in statistical report, update data and maintenance. -...

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together,...

Employment: Yearly Renewable Contract - Salary Range: RM3500 - RM4500 - Shift timing: 6am-6pm (6AM-3PM, or 9AM-6PM) **Primary skills**: - To provide 1st level support and troubleshooting. - To log problems onto HPSM. - To ensure continuous improvement to the job function - To submit daily, weekly and monthly helpdesk report to team leader - To work within...

**The Company**: Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks on 6 continents, and leading-edge technology. Reporting to the Pricing Manager, the Pricing Agent...