Customer Service Associate

2 weeks ago

Selangor, Malaysia GMG Full time

**Gulf Marketing Group** is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.
**About the role**:

- Provide excellent customer service, informing customers of our current promotions, best seller items
- Being on top of our brands’ product knowledge to ensure customers are assisted well with their needs
- Involved with the Visual Merchandising team to guarantee the store is in accordance to our brand guidelines, displays are serving to attract customers to walk in to the store
- Contribute positively to achieving individual and group sales target by increasing the UPT & ATV and returning customers
- Ensure Store Opening, Closing and sales transactions are in line with the SOP of our brands
- Proper care of stocks, inventory, mannequins and any items within the store at all times
- Directly involved in working with the inventory & merchandising team to ensure the floor inventory and stocks are with no losses by conducting stock counts and receiving
- Being the Company representative by complying with Brand standards.
**About the requirements**:
- Minimum 1 year of working experience in the related field is required for this position
- Highly motivated with good insight of customer service
- Pleasant personality and professional conduct with the ability to work under pressure
- Good command of English and Bahasa Malaysia
- Willing to work according to the retail hours, on weekends as well as on public holidays.

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