Customer Service Advisor

1 week ago


Air Itam, Malaysia Growthfn Sdn Bhd Full time

: A Customer Service Advisor’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. Their main duties and responsibilities include:

- Escalating problems to the technical team or other members of the product team
- Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Performing administrative tasks as assigned by the Supervisor

**Qualifications**:

- Minimum Diploma. SPM also ok but need 3~5 years of experience (TOPIK 5~6 also needed)
- Should be able to work a rotational work shift of shcedule: Mon - Fri, 8am-5pm, 1pm-10pm

**Benefits**:
i. Training will be provided

ii. Snacks will be provided in office pantry
iii. Medical insurance
iv. 10 days Annual Leaves
v. 14 days Sick Leaves
vi. 13th month bonus (year-end bonus [pro-rated], 1 month basic salary)
for expats
- additional]
- Visa will be provided
- 1 way flight ticket will be provided from their home country to Malaysia; if they completed 1 year contract, a return flight ticket will be provided too.

**Job Type**: Contract

Pay: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your nationality?
- What is your current salary?
- What is your expected salary?
- Are you ok working on a rotational shift schedule from monday to friday?
- When are you available to start?
- This position is with teleperformance and in penang are you ok with this?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Service in BPO set up: 1 year (preferred)

**Language**:

- Korean (required)



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