Intern, Ops Excellence

5 days ago

Kuala Lumpur, Malaysia AirAsia Full time

As an **Intern, Ops Excellence (Stays)**, you’ll support the team in enhancing operational efficiency and customer satisfaction within the **Hotels & SNAP (Stays)** business. You’ll be involved in both **hands-on operational tasks** and **process improvement projects**, including automation, data management, and performance reporting.

This role suits someone who enjoys solving problems, working with data, and keeping operations running smoothly in a fast-paced travel environment.

**Key Responsibilities**

- Handle day-to-day **operational tasks**, including case follow-ups, guest and supplier coordination, and data updates.

- Support **process improvement** and **workflow automation** using Google Sheets, BigQuery, and Apps Script.

- Maintain trackers and dashboards to ensure data accuracy and timely updates.

- Collaborate with internal teams to resolve issues efficiently.

- Identify gaps or inefficiencies in processes and suggest practical improvements.

**Required Skills**:

- Proficiency in **Google Workspace (Sheets, Docs, Slides)**.

- Strong **organization** and **task management** abilities to meet tight deadlines.

- Good **communication** skills (written and verbal).

- Adaptability and willingness to learn in a dynamic environment.

**Good-to-Have Skills**

- Fair understanding of **SQL** and **BigQuery** (querying and filtering data).

- Experience or interest in **Google Apps Script** or **JavaScript** for workflow automation.

- Familiarity with **HTML/CSS**.

- Analytical thinking with attention to detail.

**Qualifications**

- Currently pursuing a degree or equivalent qualification.

- Willing to be based at **RedStation (KL Sentral)**.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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