L1 Support Specialist

Manage escalation process of issues from L1 - Mentor Technical Support Specialists L1, giving them support too - Own and track tasks within SLAs - Troubleshoot platform issue raised by clients, - Procifient in any 4 areas: No-SLQ(Mongo), Linux/Unix systems, JSON & XML syntax, RESTFul API, GIT - Knowledge in AWS Cloud/Azure; - MUST HAVE skills**:CONFLUENCE...

Job Title L1 Application Support Duration: 0-12 month(s) Primary Skill Application Programming Budget : 3K Description/Comment: -English & Mandarin (Traditional Chinese preferred, but open to Simplified Chinese too) - Bachelor’s Degree any field - Ability to communicate technical concepts clearly and effectively in English and Mandarin. - Work...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

**Responsibilities**: - Ability to keep Customer at the forefront of all requests and advocate for the customer’s needs at all times - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department and...

HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + JapaneseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

HIRING: Technical Support Engineer L1/L2Location: Kuala Lumpur, MalaysiaType: 12+ Months ContractMode: Hybrid/OnsiteBudget: RM7,000 – RM8,000 per monthLanguages Required:English + ChineseRole SummaryWe are looking for experienced Technical Support Engineers (L1/L2) to support enterprise customers in backup, recovery, and data management environments. This...

Job Details:Work Location: Kuala LumpurContract Duration: 12 monthsWorking Hours: L1 (shift hours), L2 (8.45am - 5.45pm)Offered Salary: RM 6,000 (Level 1), RM 9,000 (Level 2)Job Responsibilities1. Application Operations SupportProvide daily operational support for business applications, ensuring smooth execution of Incident, Problem, Request, and Change...

As an L1 Technical Support, you'll be the first line of defense in diagnosing and resolving technical issues for TIME's network and system users. You'll handle service tickets, monitor systems through Jira, and ensure timely resolutions or escalations to L2/L3 teams. This role is ideal for those passionate about IT support, troubleshooting, and delivering...

We are seeking an individual to fit the role of a **Service Desk Analyst** to join our team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high...

We are seeking an experienced **Technical Support Specialist (L2)** with strong expertise in digital media, troubleshooting, and customer support. As a key member of our global technical support team, you will be responsible for resolving complex issues, mentoring L1 specialists, and ensuring that files and media are processed to the highest quality...