Front Desk Receptionist

1 day ago

Kuala Lumpur, Malaysia AT CONNECTION SDN BHD Full time

We are looking for an **energetic and guest-centric Customer Service and Front Desk Staff member** to join our AIRBNB Hospitality Team Member. He or her is role pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors.

Tasks & responsibilities:
Check-In & Check-Out Management: Oversee all guest check-ins and check-outs, ensuring accuracy, efficiency, and a positive experience for each guest.

Operations Scheduling: Develop and manage daily operational schedules to ensure timely task execution and seamless service.

Staff Coordination: Maintain clear and consistent communication with the operations team to ensure guest needs, check-ins, check-outs, and other requests are met accurately and promptly.

Issue Resolution: Address and resolve guest concerns or issues efficiently, ensuring a positive outcome that meets company standards.

Administrative Support: Perform essential administrative duties, including data entry, filing, and document organization, to support the smooth operation of our services.

Bookings & System Management: Regularly update and manage booking platforms and systems to maintain accurate information, ensuring reliability for guests and internal staff.

Hostel Provided for those needed.

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Night shift
- On call
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English (required)
- Bahasa (required)
- Mandarin (preferred)

**Location**:

- Kuala Lumpur (preferred)

Willingness to travel:

- 100% (preferred)

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