F&b Manager

2 weeks ago

Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

**HYATT REGENCY KUANTAN RESORT**
- Food & Beverage Manager_

**Administration**
- Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- Oversees the preparation and update of individual Departmental Operations Manuals.
- Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

**Marketing**
- Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.
- Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
- Encourages respective Managers to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

**Operational**
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
- Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
- Provides feedback on the results of the Consumer Audit and Guest Satisfaction Survey and ensures that the relevant changes are implemented and goals are achieved.

**Customer Service**
- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
- Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.

**Financial**
- Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.
- Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
- Coordinates the preparation of the Annual Business Plan for Food and Beverage.

**Benefits**
- 2 Off Day Per Week
- Duty Meal
- Outpatient Medical
- Hotels Worldwide Staff Room Rate Discount

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