100024620 Manager (Customer Experience)

2 days ago

Kuala Lumpur, Malaysia Petronas Full time

Wilayah Persekutuan Kuala Lumpur, Malaysia

**BE THE FIRST TO APPLY**

**Job Purpose**
Develop and implement CRM policies and plans to align with business goals by enhancing customer engagement, loyalty, and satisfaction. Additionally, it involves overseeing key stakeholder relationships to influence and achieve business goals. All this, ensuring compliance while driving growth through continuous improvement.**Main Accountabilities**

1. CRM Strategic Planning
Develop and implement CRM plan that integrates customer journey management, database segmentation and to drive customer engagement and enhance loyalty that align with business goals.

2. Key Stakeholder Management
Oversee and manage communications and relationships with key internal and external stakeholders, ensuring alignment of business goals.

3. Customer Analytics
Develop customer database framework and collate feedback across touchpoints to derive actionable insights, track performance and optimize engagement strategies.

4. Customer Journey Management
Map and manage the end-to-end customer journey to identify pain points, optimize touchpoints, and enhance overall experience, driving more effective marketing practices and customer satisfaction.

5. Service Quality Assurance
Develop and ensure customer service standards are consistently met and exceeded across all channels, aiming to deliver exceptional customer experiences and uphold the brand promise at every interaction

**Requirements**:

- Minimum bachelor's degree in business or equivalent.
- Years of Experience: No less than 8 years of working experience with exposure within the realm of Customer Service / CRM / Marketing / Sales

JOB INFO
- Job Identification
24645
Posting Date
07/15/2025, 09:31 PM
Locations
Menara Dayabumi, Kuala Lumpur, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50050, MY
- Degree Level
Bachelor's
Job Schedule
Full time
Target Hiring Date
10/07/2025

  • Customer Experience Manager

    1 week ago

    Kuala Lumpur, Malaysia Asian Technology Solutions Sdn Bhd Full time

    **Experience**: **Key Responsibilities**: **CX Strategy Development & Execution**: - Lead the design and implementation of customer experience strategies that align with the bank’s digital transformation goals and customer-centric values. - Oversee the optimization of end-to-end customer journeys across digital channels (mobile app, website, chatbot,...

  • Customer Experience Manager

    7 hours ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia INTERSPACE DIGITAL MALAYSIA SDN. BHD. Full time $450,000 - $900,000 per year

    Hungry, Humble, Honest, with Heart.The OpportunityAre you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would thrive in our newly established Customer Experience organization. There, you can play a pivotal role in driving customer...

  • Manager, Customer Experience

    2 weeks ago

    Kuala Lumpur, Malaysia AirAsia Full time

    **About AirAsia MOVE** - AirAsia MOVE is a dynamic and innovative travel technology company that is revolutionizing the way people travel. We are passionate about providing our customers with seamless and enjoyable travel experiences. As part of Capital A Group, we have a strong foundation and are committed to continuous improvement and innovation. **About...

  • customer experience manager

    7 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia She Dazzle Full time 24,000 - 48,000 per year

    Monitor sales transaction for all platform to ensure accurate with finance statement.Lead, coach, and manage the customer experience team to deliver exceptional service and meet sales targets.Analyze customer feedback and implement initiatives to improve service quality live studio and boutique performance.Oversee boutique and live studio floor operations,...

  • Customer Experience Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Teads Full time

    **Who we are** - We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities - Competing against the biggest tech companies - Inventor of the InRead Video - Partner with the biggest media agencies and brands - Global partnerships with premium publishers **What can you expect in this role**: Teads is...

  • Customer Experience

    2 days ago

    Bangsar, Kuala Lumpur, Malaysia J&T EXPRESS (MALAYSIA) SDN. BHD. Full time 60,000 - 120,000 per year

    About the roleAs the Customer Experience & Quality Assurance Lead at J&T EXPRESS (MALAYSIA) SDN. BHD., you will be fully responsible for driving user experience enhancement projects across our Malaysia operations. You will play a key role in ensuring service quality and optimizing the end-to-end customer journey—from counter transactions at retail outlets...

  • Customer Experience Assistant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Funding Societies | Modalku Group Full time

    **Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs),...

  • Manager, Global Customer Experience

    4 days ago

    Kuala Lumpur, Malaysia Klook Full time

    Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...

  • Customer Experience Program Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Respond Full time 60,000 - 120,000 per year

    Location: Kuala Lumpur, MalaysiaTeam: Customer Experience (CX)Role: CX Program ManagerMode: Full-time roleAbout Founded in Hong Kong in early 2017, is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100...

  • Customer Experience Program Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia respond Full time 120,000 - 240,000 per year

    ocation:Kuala Lumpur, MalaysiaTeam:Customer Experience (CX)Role:CX Program ManagerMode:Full-time roleAbout Founded in Hong Kong in early 2017, is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award,...