Customer Service Officer

12 hours ago

Kota Damansara, Malaysia Hach Full time

Main task is to do the Order booking in Oracle.
Knowledge of commercial terms of a purchase order.
Working on Discount Approval process and taking approval as per DOA.
Working with finance for finance validations & Supply chain for allocating ship sets.
Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
Generation of pre orders & FOC orders (Rejected order/ to fulfilled orders)
Reply to queries from customers on Orders related tasks such as : Delivery period, ETA of an order, Test certificates, QAP, MSDS, COA, Shelf life details etc.
Bridge between customer / field sales team / After Market team / service team and supply chain
Work on New Customer creation & Vendor registration.
Working on customer portals for order related activities.
Filling Demo forms and supporting sales team to issue demo instruments from Supply chain.
Working on PBG required by customer with the help of finance team.
Support Customer Service teams as needed
Drive daily management / visual management rhythms for the quote-to-book-Payment process
Support and/or lead relevant continuous improvement initiatives from time to time
Deliver key outputs within relevant service levels
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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