Player Support Executive

3 days ago

Kuala Lumpur, Malaysia Ghostpunch Games Full time

Description

other online platforms.

platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile

app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team

members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa
- Report and minutes writing in English or Chinese

**Requirements**:

- English (fluent), or Mandarin (fluent, native)
- Requires towork on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give in-depth gaming and

PC/console troubleshooting support
- Ability to solve and analyse information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred but we do welcome fresh graduates or

those without customer service experience and gaming experience

**Benefits**:
Medical Reimbursement, transport allowance

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