Qualitative Customer Success Leader, Apac

5 days ago

Kuala Lumpur, Malaysia NielsenIQ Full time

**Company Description**
In this Strategic Leadership Role, you will be responsible for the Qualitative Customer Success Consulting team in the APAC region (excluding China, India) reporting into the APAC SA&I CBI Customer Success leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards, driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.

Preferred location of this role is in Malaysia or Thailand
- Set and measure a high level of delivery standards driving client satisfaction
- Collaborate with regional Sales partners to deliver client and project revenue growth, retention, and profitability
- Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
- Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
- Work with global commercial strategy team and across regions within the global and regional SA&I customer success team to develop and implement best delivery practices
- Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Drive high level employee engagement and retention
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility

**Qualifications**
- Proven track record in Analytics Consultancy/ Market Research leadership roles
- Proven leader of high performing teams
- Good knowledge of NielsenIQ products, services and data preferred
- Bachelor's Degree required, Master’s preferred, or equivalent experience
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team, managing people, and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic, deductive reasoning, problem-solving, and critical thinking skills
- Skilled & polished communicator, including client presentations
- High say-do ratio
- Experience in driving organizational transformation is a plus

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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