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Customer Care Specialist

2 weeks ago

Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

Job descriptions:

- Assist clients in fulfilment of their transaction or servicing requests via the telephone
- Achieve first call resolution in all client interactions, where possible
- Promote the use of automated channels and its benefits to clients
- Leverage on continuous improvement journey by proposing & giving suggestions /recommendations on workflow implementation & productivity improvements
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
- To introduce and educate the client of the self-service/automated banking channels and help them use the services extensively
- Maintain prescribed quality levels and to convey right information to the clients and avoid miss-selling and complaints

**Requirements**:

- Graduate / Undergraduate with minimum of 2 years’ experience in Customer Service
- Fresher or with 1-2 years of experience in Customer Service
- Excellent communication skills in written and verbal English
- Strong service orientation
- Willingness to learn additional products

** Previously supported Singaporean market will be an added advantage**

**Job Types**: Permanent, Full-time

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Will you be able to reliably commute to Bukit Jalil for this job?

**Experience**:

- Customer Care Specialist: 1 year (preferred)