Technical Fulfillment Officer

2 weeks ago

Kuala Lumpur, Malaysia Transaction Network Services Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

Fulfillment of new merchant facilities within the TNS gateway including the setup, configuration, testing, piloting and deployment of terminal hardware and software.

Warranty repair, replacement, tracking, inventory management & technical support of hardware & software. Onsite support, upgrades & investigations. System analysis & generation of reports.

Problem solving and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems.

**Responsibilities**:
Key Responsibilities:

- Handling and configuration of P2PE Payment Terminals as required for project delivery and support
- Remote Key Injection of P2PE Payment Terminals
- Contributing to the management and maintenance of the P2PE Device Register Work with Project Implementation, Product Specialist and Development Teams to ensure delivery of customer projects
- Work with key partners in the roll out and support of the end-to-end payment solution
- Testing, troubleshooting and repair or replacement of P2PE Payment Terminals
- Perform onsite and remote terminal maintenance and upgrades when required
- Maintain and manage stock levels including ordering of additional hardware and components
- Manage customers hardware warranties inspections and returns
- Manage inbound and outbound stock deliveries
- Prepare and maintain documentation such as installation and troubleshooting guides
- Provide training to key partners on the P2PE Payment Terminal
- Implementation and adherence to documented policies and procedures Work core office hours, Monday through Friday, with the flexibility to work outside of core hours where required.
- Ad hoc tasks as requested

**Qualifications**:
Desired Competencies
- Professional and effective written and verbal communicator
- Analytical problem-solving skills
- Ability to Query SQL databases
- Ability to work independently and as part of a team
- Ability to translate complex technical issues into plain English descriptions
- Understanding of basic IT & Network principles
- Proficient Microsoft Office, particularly in Excel & the use of pivot tables
- OH&S awareness

Desired Experience
- Minimum 2 years background in IT or Electronics
- Experience working in IT support or service provisioning is desirable
- Customer service experience in the field or remote locations
- Any technical experience in either Networks, Telecommunication and/or Payments advantageous
- Experience engaging with AGILE development teams
- Experience working within a global organization is favorable.

Education and Training
- Educated to Degree standard or equivalent level of Industry experience.
- Experience or exposure to the Payments Industry advantageous
- ITIL Foundation and partial-Intermediate Certified advantageous

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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