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Finance/ Banking Customer Support【japanese Speaker】

2 weeks ago


Kuala Lumpur, Malaysia Mindpec Solutions Full time

◆◆◆◇ Finance/Banking Customer Support ◇◆◆◆

日本語スピーカー *ネイティブ or All nationalities (JLPT N1 or N2 certified)

☆彡 ファイナンス/銀行 プロジェクトのカスタマーサポートをクアラルンプールで募集しています。

**◇Finance/Banking Customer Support - Japanese Speaker**

**【カスタマーサービス】【日本語】【B1レベルの英語スキル】【KL Sentral】【B2B】**

**Job Title: Finance/Banking Customer SupportーJapanese speaker**

**Job Role**:

- 顧客からの問い合わせを理解し、電話・メールで対応します。
- 顧客からの問い合わせを理解し、回答されるか、問い合わせが確実にルーティングされるようにします。
- 顧客のエスカレーションを管理し、顧客のエスカレーションが適切に回答、追跡、エスカレーションされることを確認します。
- すべての SLA が適切に満たされていることを確認する
- 英語とネイティブの両方で流暢かつ自発的に読み、書き、話すことができる。
- BtoBで法人のクレジットカードに関する問い合わせに対応していただきます。

**Salary: RM7500~RM8500 basic+ language allowance (1000RM) + Housing 600RM for EP holders**

**Time**:  9am
- 6pm fixed. Monday - Sunday, 5 working days + 2 days off

**Place : KL Sentral 、クアラルンプール、マレーシア**

**Requirement**:カスタマーサポート経験

      英語スキル

      JLPT N1/N2

**Start:2025年2月19日**

☆詳細は下記までお問合せください☆

Pay: RM8,000.00 - RM10,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

**Language**:

- 英語 (preferred)
- 日本語 (preferred)