Japanese Chat Support

5 days ago


Kuala Lumpur, Malaysia Growthfn Full time

**Listen to customers to understand their problem or need**- This may require agents to ask appropriate follow-up questions and provide specific information on products and services.
- **Provide assistance**- Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them.
- **Make sure customer needs are met**- Agents should follow up to ensure customer satisfaction and answer any additional questions. They should also document customer interactions in a customer database or ticketing system.
- **Acknowledge customers**- Agents should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM8,000.00 - RM9,000.00 per month

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Japanese (preferred)
- English (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate with an employer provided relocation package (required)


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