Hostel Executive

Take charge of the day-to-day administration and maintenance of hostel facilities at MILA University. Operate under the guidance of the HOD-Facilities, with a strong on-site presence to address student-related matters efficiently and promptly.

**Key Responsibilities**:

- Manage all hostel administrative and maintenance operations with a proactive and organized approach.
- Enforce adherence to hostel SOPs and university policies, while reporting disciplinary issues and violations to the HOD-Facilities and Head of Student Services.
- Allocate rooms, supervise residents, and oversee any transfers between wings or rooms—room assignments remain strictly under executive authority.
- Maintain and regularly review the student resident register. Enforce disciplinary measures for unauthorized guests or violations of hostel rules.
- Conduct routine patrols and spot checks around the hostel premises to ensure safety and compliance.
- Act as the key point of contact for emergency situations, ensuring immediate reporting to the HOD-Facilities.
- Serve as the bridge between maintenance teams, cleaning staff, and student residents to ensure a clean, functional, and secure living environment.
- Coordinate with security personnel and act swiftly in midnight emergencies, including medical or accident-related situations, to ensure timely assistance and care.
- Monitor and control access to the premises, allowing only authorized individuals and maintaining accurate entry/exit records.
- Safeguard the hostel from unauthorized intrusions, ensuring consistent and effective security presence at all times.
- Uphold high standards of discipline, conduct, and professional appearance.
- Protect hostel property and equipment from vandalism, theft, or sabotage.
- Execute additional responsibilities as delegated by the HOD or university management.

**Requirements**:
**1. Education & Experience**
- A Diploma or Bachelor's Degree in Facilities Management, Hospitality, Administration, or a related field.
- Minimum of 2-3 years of experience in hostel or residential facility management, preferably within a tertiary education setting.

**2. Skills & Competencies**
- Strong interpersonal and communication skills to interact effectively with students, staff, and external parties.
- Proactive in addressing student concerns and resolving issues professionally.
- Ability to manage conflicts and enforce rules in a firm yet approachable manner.
- Organized and detail-oriented, with the ability to maintain accurate records and oversee room allocations.

**3. Knowledge & Technical Abilities**
- Sound understanding of hostel operations, student conduct policies, and emergency procedures.
- Knowledge of safety, security, and maintenance protocols in residential environments.

**4. Work Ethic & Availability**
- Must be regularly available at the hostel office during working hours.
- Willingness to conduct patrols, spot checks, and attend to incidents outside regular hours, including evenings and weekends, as required.
- Calm under pressure and able to respond promptly to emergencies.

**5. Professional Attributes**
- Maintains a high level of discipline and professional appearance.
- Trustworthy, responsible, and committed to ensuring the safety and well-being of hostel residents.
- A team player who can liaise with various departments including Student Affairs, Maintenance, and Security.

**6. Additional Requirements**
- Ability to protect university property from vandalism, theft, or misuse.
- Flexibility to perform any additional tasks or duties as assigned by the HOD or university management.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance

Schedule:

- Monday to Friday
- Weekend jobs

Ability to commute/relocate:

- Nilai (71800): Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Mandarin (required)

Work Location: In person