Manager, Business Continuity Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role aims to provide PAMB’s Management Team with the required Risk knowledge/updates necessary for making better and well-informed strategic/business decisions under such challenging market conditions.
To build and improve business resilience to ensure that company continues its business operations effectively and quickly from any type of disruptions/crisis

Principal Duties & Responsibilities:
Leadership
- To lead the implementation of BCM initiatives and to ensure the BC processes are executed in a timely manner in accordance to mandatory Regulatory, Group and Regional BC requirements.
- To lead and coordinate Incident Management activities among functional teams in the Incident Management Team (Senior Management, CMST, recovery team members, externa parties).
- Work with stakeholders to continually identify opportunities to build, enhance and further optimise the existing risk and business continuity management system in supporting the overall company’s strategies.
- Support the CRO to continuously review processes identifies and resolves service/recovery gaps through constructive feedback and implements process improvements where appropriate.
- To continuously seek ways to improve BC capabilities to ensure highest level of BC readiness in event of crisis and major disruptions.

Advisory
- Assist in ensuring good governance and compliance with the Group, PCA, local and regulatory Corporate Governance and Risk Framework.
- Development and maintenance of Risk and Business Continuity Management related tools, policy and guidelines.
- Assist and support other operating divisions on business continuity and risk related matters. Ensure sufficient depth of risk analysis and develop mechanisms for the tracking of the risk and issues identified.
- Provide advice in relation to risk and business continuity to support business for PAMB’s objectives to be achieved in a sustainable manner.
- Work with stakeholders to continually identify opportunities to build, enhance and further optimize the existing risk and business continuity management system in supporting the overall company’s strategies.

Monitoring and Reporting
- Ensure timely review and submission of applicable Business Continuity related reports to applicable Senior Management and PCA.
- To manage the timely completion of BCM documents formulation and review (such as BIA, BCP, Strategies) by all the Business units.
- Support business in ensuring that IT recovery strategies meets the business and regulatory requirements and are tested based on agreed timeline.
- To review/assess BC capabilities of Company's key external vendors (including outsourcing vendors), to ensure minimum service disruption.
- Support senior management to continuously review processes and ensure corrective and preventive actions are instituted.

Awareness and Culture
- Put in place Business Continuity Program and/or specific responsibilities by embedding the culture of business continuity risk awareness and preparedness in PAMB.
- Ensure business continuity related trainings/ workshops are in place to relevant stakeholders, to enhance their knowledge on operational risk or to facilitate implementation on risk initiatives.
- Ensure the BCP Exercise scheduled is carried out to ensure the BC arrangements, strategies and planning assumptions work.

Job specification:

- Holder of graduate degree from a reputable institution (preferably majoring in Risk Management, Accounting, Finance or other related disciplines).
- Minimum of 8 years relevant working experience in Business Continuity Management, Internal Control or Audit, preferably gained from Insurance or Financial Services industry.
- Have sound knowledge of BCM principles and methodologies and well versed with Regulatory Business Continuity requirement.
- Good knowledge in Incident Management and Health Safety and Security matters.
- Experience in operations of financial services industry (banking/Insurance) will have added advantage.
- Ability to handle incidents and crisis effectively with good leadership and communication skills.
- Proactive, possess strong analytical, presentation and report writing skills.
- Must be meticulous with the ability to work under pressure.
- Ability to work under pressure and commit to deadlines.
- Must be self-motivated with the ability to work under minimum supervision.
- Good command of English (spoken and written).
- A team player and result oriented.