Operational Risk Team Lead

2 weeks ago

Kelana Jaya, Malaysia Growthfn Sdn Bhd Full time

Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical.
- thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.

**Requirements**:

- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment

Pay: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Your Nationality
- Your current location
- Your Whatsapp number
- Are you willing to work on site and on a rotational work shift schedule
- This position is under Teleperformance Malaysia and work is on site in Kelana Jaya, have you applied for this position before?
- Your current salary
- Your expected salary?
- Notice period

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Team Lead in people management: 2 years (required)
- Operational Risk: 1 year (required)

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