J - IT Operations Admin Executive [5 Days IT Industry]
6 hours ago
Admin & Operations Executive KL
JOB SUMMARY
RESPONSIBILITIES:
1. IT Administration of accounts and License Provisioning of various MSP Platforms
2. Customer Service of Maintenance customers, including attending support call, ticket creation, ticket assignment, service request handling
3. Support for MSP Customer
4. Handle resource scheduling
5. Handle RMA
6. Monitoring system onboarding
7. Monthly / Quarterly / On demand Reporting
8. Handle Contract Generation Requests, Contract Validation, Endorsement, and Delivery
9. Contract Renewal Status Monitoring
SKILLS AND ATTRIBUTES:
- **Diploma or IT related course is acceptable and equivalent to at least 1 - 2 years of relevant working experience.**:
- Ability to communicate effectively with a wide variety of people in a professional manner, on the telephone, and in writing.
- Excellent organization, problem solving, and communication skills.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Ability to plan and prioritize workload without supervision.
- Excellent knowledge of Customer Service best practices.
- Willing to work flexibly and with enthusiasm.
SKILLS AND ATTRIBUTES:
- Good interpersonal and communication skills, high adaptability and positive attitude are expected.
- A team player with determination to drive to excel.
- Excellent customer service skills.
- Self-motivated with a strong drive to succeed.
If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.
Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
Whatsapp: +6016-986 9055
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
JTK Number: JTKSM 1252
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM3,800.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Application Question(s):
- current location, current salary, reason of leaving, expected salary, notice period
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- IT admin: 1 year (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
Work Location: In person
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