L2 Markets, Risk and Voice Support Team Lead
16 hours ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
**About the Department**:
The **Technology and Operations** function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
**Responsibilities**:
- Leading a small team of support engineers for Innohub 2 which will be responsible for overall governance of the team, team management, performance, KPI, escalations and stakeholder management
- Supporting during business hours and 24x7 on-call support
- Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
- Be proactive to identify any potential risk in production environment and flag that to development team or users
**Job Requirements**:
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Experienced or willing to work on 24x7 on-call support roaster
- Experienced in leading and managing a team of L2 support engineers
- Experience in working with some of these technical platforms or programming languages - SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
- Realtime data feed knowledge like Bloomberg or Reuters, Knowledge of Murex datamart, MLC, MxML
- Good understanding of ITIL 4 methodology
**Be a part of UOB Family**:
-
Markets, Risk and Voice Support Team Lead
3 days ago
Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
L2 Team Manager
2 weeks ago
Kuala Lumpur, Malaysia Consultants Sdn Bhd Full timePosition : AS400 / Mainframe Lead - Employment : Permanent - Fully worked onsite in Kuala Lumpur - Normal office hours but need to be on stand by call **What this role does**: - Lead and manage an L2 support team handling **AS400, iSeries, or Mainframe** systems - Focus on **incident restoration**, **problem management** and **service improvement**: -...
-
【l2/l3】it Support Technician Korean Speaker
6 days ago
Kuala Lumpur, Malaysia Mindpec Solutions Full time_We are hiring _ - **IT Support Technisian for Networking Project**_ **Open for Native or non Native Korean Speaker (TOPIK 5/6 ) for all nationalites** Location - Bukit Jalil, TPM, KL, Malaysia Salary - L2 max.16000RM *Must have min.5years of experience L3 max. 22000RM *Must have min.8years of experience Permanent contract Open 8 roles ➔ **1)...
-
L2 AML Risk Analyst
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time 60,000 - 80,000 per yearWHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...
-
L2 Support Specialist
3 days ago
Kuala Lumpur, Malaysia NCR Full timeAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
L2 Technical Support
14 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Full time 40,000 - 60,000 per yearFinding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing...
-
Application Support
3 days ago
Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full timeResponsibilities: - L2 support - Diagnosing issue - Analyzing issue - Performing in-depth troubleshooting - Coordinating with business users and development teams and vendors - Ensure timely resolution of production system problems - Incident Management - Escalation management - Documentation - programming language - SQL Queries, Oracle/MySQL/SQL Server...
-
System Risk Team Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time 150,000 - 250,000 per yearAbout UsHytech is a leading player in the Contract for Difference (CFD) trading industry, committed to providing cutting-edge trading solutions and services to our clients. Our Risk Management team plays a crucial role in ensuring the stability and integrity of our trading platforms.Key ResponsibilitiesRisk Oversight & ControlsMonitor real-time trading...
-
L1 and L2 Support
2 weeks ago
Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full timeExperience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...
-
L2 Production Support
1 week ago
Kuala Lumpur, Malaysia Mindgraph Solutions Sdn Bhd Full time**Key Responsibilities**: - Monitor, maintain, and troubleshoot JBoss/Weblogic servers. - Execute database queries using SQL on Oracle, MSSQL, MYSQL. - Develop Shell Scripting solutions for server maintenance and issue resolution. - Collaborate with cross-functional teams to address incidents and escalate when necessary. - Adhere to shift schedules to...