Customer Service Advisor
6 days ago
**Responsibilities**:
- Identify customer needs and assist them in using specific features and functionalities in the social media platform.
- Follow-up with customers to ensure their technical issues are resolved.
- Become and remain knowledgeable about social media products and community standards.
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Identify inefficiencies in workflows and suggest solutions.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
**Requirements**:
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role.
- Ability to follow process and collaborate effectively to work in a team.
- Excellent written and communication skills in native and English language.
- Basic knowledge on Social media platforms as well as Computer operations.
**Preferred Qualifications**:
- Have exceptional grammar typing accuracy skills - experience with business communication
- Patience when handling tough cases.
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
- Flexible in shifting schedule.
**Salary Cap: 7,500 RM up to 9,500 RM**
**Depends on experiences**
**Note: THIS ROLE IS ONLY FOR NATIVE KOREAN’S RESIDING IN MALAYSIA WITH A VALID VISA.**
**Job Types**: Full-time, Permanent
**Salary**: RM7,500.00 - RM9,500.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Are you willing to work either in Bayan Lepas or Georgetown?
- The salary budget is RM7500 - RM9500, are you okay with it?
- Whatsapp/Viber Number:
- Are you a Korean Native?
**Education**:
- Bachelor's (preferred)
**Experience**:
-
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