Customer Success Specialist
1 week ago
**Duties & Responsibilities**
Customer Communication & Support for Japan (40%)
- Troubleshoot product issues and guide customers through setup, usage, and best practices.
- Escalate technical issues to the appropriate internal teams and follow up to ensure resolution.
- Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems.
Customer Education & Engagement for Japan (40%)
- Support product education initiatives such as virtual training sessions, webinars, and documentation.
- Support product launches and marketing campaigns with creation of customer-facing materials across different formats.
- Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones.
Cross-Functional Collaboration for Japan and Other Responsibilities (20%)
- Work closely with Sales, Product, and Marketing teams to ensure customer needs are met.
- Provide feedback from customer interactions to inform product improvements and service enhancements.
- Support creation of Golf marketing assets for non-Japan markets
- Participate in monthly Japan office meetings and contribute to team reviews and planning
**Requirements**:
- Bachelor’s degree
- 2-4 years of experience in Customer Support, Marketing or Business
- Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent)
- Fluency in English
- Highly organized with a strong attention to detail
- Action oriented with the ability to handle multiple projects and meet deadlines
- Excellent organizational and time management skills
- Proficient with Microsoft Office Suite and related software
- Self-starter with a strong desire to learn
- Excellent presentation, verbal and written communication skills
- Passion for sports
- Baseball & Golf a plus
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