Helpdesk Analyst
2 weeks ago
**Req ID**: 346367
We are currently seeking a Helpdesk Analyst - English and Japanese, to join our team in Kuala Lumpur, Selangor (MY-10), Malaysia (MY).
**Requirements**:
- Familiarity with latest macOS
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
- Understanding on how MDM solutions (Jamf/Intune) work.
- Apple Device Support Certification (Added advantage).
- Familiarity with Jamf Pro (Added advantage)
- Record, Update and Escalate Support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration and maintenance.
- Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate and implement process and Technology improvements.
- Willing to learn & grow in other IT Business areas
- Excellent English and Japanese, written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug finding, and resolution
- Ability to work independently within a diverse global team
- Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment)
- Flexible and willing to work in a Rotational 24*7. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
**About NTT DATA
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