Dormitory Warden

**Responsibilities**:

- Address customer requests or feedback promptly; if unable to resolve the issue, promptly notify a superior.
- Notify the dormitory administrator when tenants or residents provide feedback or file a complaint about an issue.
- Support in organizing the visit for both visitors and auditors.
- Handling emergency case during working hours.
- Submit a daily report prior to the end of the shift.
- Audit Resident unit every month and prepare monthly audit report to verified by Dormitory Admin.
- Distribute parcel, key & resident badge ID and setting resident thumbprint at turnstile.
- Organize items for new resident registration, including move-in and move-out processes.
- Assist the pest control supplier during the service.
- Conduct an audit of the first aid unit, generate the report, and deliver it to the customer.
- Support in registering new residents according to the established procedure.
- Check the Hostel Management System (HMS) for any request from management or customer.
- Update residence work permit, passport, and availability status to Hostel Management System (HMS)
- Assist Dormitory Coordinator organizing all internal dormitory activities and events, including monthly assemblies, fire drills, and seasonal gift distributions.
- Organize the quarantine process for residents.
- Will check suggestion box fortnightly.
- Assist in organize activities for Nationality Leader.
- Monitor office tasks and communicate issues to the Dormitory Admin.
- Update keep all documents and ensure proper filing at server.

**Job Requirements**
- Minimum 1 years working experiences in operation field or dormitory service in advance.
- Experience in hostel management as supervisor level.
- At least 1 years working experience in customer service.
- Min in SPM /STPM.
- Basic knowledge of dormitory service.
- Oral and written communication skills.
- Critical
- Thinking skills.
- Customer service skills

**Working Location: Senai Airport City / SILC Gelang Patah**

**Salary Range: RM 1,700 - RM 1,800**

Pay: RM1,700.00 - RM1,800.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus