Customer Quality Team Leader

1 week ago


Simpang Ampat, Malaysia EMC Penang Sdn Bhd Full time

**Key Responsibilities**:

- Act as the primary point of contact for customers on all quality-related matters, including audits, complaints, and feedback.
- Lead a team of QA specialists to handle customer inquiries and ensure timely resolution of quality concerns.
- Build strong communication with customers and internal teams
- Evaluate and resolve quality-related issues in customer facilities
- Manage containment processes and corrective actions (eg: 8D reports)
- Support new product introduction and trial runs
- Drive improvement using tools like Six-Sigma, Poka-Yoke and FMEA.

**Qualifications**:

- Diploma or Bachelor’s Degree in Quality Management, Engineering, or a related field.
- Minimum 8 years’ experience in quality engineering or customer service within PCB, mechanical assembly or electronics manufacturing industries.
- Strong knowledge of quality standards and systems (e.g., ISO 9001, IATF 16949).
- Experience in handling customer quality concerns, including audits and complaints.
- Good verbal communication skills in both Chinese and English.

Pay: RM6,000.00 - RM8,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Mandarin (required)

Willingness to travel:

- 50% (preferred)


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