Customer Service Executive

2 weeks ago

Setapak, Malaysia Brandt Business Services Sdn Bhd Full time

__
- Provide accurate info and resolve customer issues professionally.
- Maintain strong product knowledge to support customer needs.
- Collaborate with teams to improve processes and customer experience.
- Demonstrate empathy and understanding when dealing with customers.
- Assist with online/mobile banking and digital banking inquiries.
- **Job Requirements**:_
- Diploma or Degree in related field or SPM with experience are welcome to apply.
- Minimum 1 year experience in the Financial Services industry (e.g., Banking/Insurance) or in any Customer service.
- Strong verbal and written English communication skills (Mandarin a plus).
- Knowledge of digital banking products and services is a plus.
- Willing to work flexible hours, including weekends (24/7).

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Fixed shift
- Night shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

Work Location: In person

Expected Start Date: 03/03/2025

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