Sales & Customer Success Associates

5 days ago

Tanjung Malim, Malaysia Ascentia Ace Sdn Bhd Full time

**Company Overview**

**Key Responsibilities**
- **Sales Generation**:

- Identify and research potential clients remotely.
- Utilize HubSpot CRM to manage leads and track sales activities.
- Provide sales proposals and close deals to meet client needs.
- Follow up on leads and referrals promptly.
- Work towards achieving and exceeding sales targets
- **Customer Success Management**:

- Serve as the primary point of contact for clients, understanding their needs and providing appropriate solutions.
- Ensure high levels of customer satisfaction through excellent service and support.
- Maintain and update client information in the HubSpot CRM system accurately
- **Collaboration and Reporting**:

- Collaborate with the Cosec, accounting and payroll operations team to ensure seamless service delivery to clients.
- Provide feedback on market trends and customer needs to inform service improvements.
- Report directly to the Principal Consultant/Director in our Singapore office through virtual communication channels.
- Take on ad hoc or administrative duties remotely as assigned.

**Educational Qualifications / Requirements**
- **Education**:

- **Experience**:

- Previous experience in sales or customer service is preferred but not mandatory.
- Fresh graduates are welcome; on-the-job training will be provided.
- Experience with HubSpot CRM is highly regarded
- **Skills**:

- Strong command of spoken and written English.
- Ability to speak Mandarin or Japanese is an added advantage.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities with a detail-oriented approach.
- Ability to manage multiple projects simultaneously and work under tight deadlines.
- Self-motivated and independent while being a proactive team player.
- Familiarity with Microsoft Office Suite and cloud-based software.

**Work Hours / Benefits**
- Working Hours: 5-day week, 9:00 am - 6:00 pm (Monday to Friday), Saturdays - as and when required
- Work Environment: Remote working environment; work from home
- Job Types: Full-time, Permanent, Fresh graduate
- _Potential to earn up to RM4,000 or more per month based on sales performance_
- Benefits:

- Work from home
- Yearly bonus
- Professional development and training opportunities
- Opportunity for career advancement within the company

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Work from home

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

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