Personal Banker
2 weeks ago
If you are looking to excel and make a difference, take a closer look at us
Functional Responsibilities and Accountabilities:
Functional
- Solicit customers for Deposits, Insurance and Investment Products within BNMs Responsible Lending Guidelines and other products as and when required by the Management;
- Complete cold calling for all related leads assigned and to increase acquisition through high leads conversion rate;
- Source and develop new customer leads through existing customer’s referrals;
- Handling Account Opening process including Debit Card issuance of acquired customers;
- Account maintenance after account opening (CASA, FD) to ensure accurate customer information is captured in system;
- Facilitate HL Connect for new account opened to increase penetration rate HL Connect;
- Cross selling other banking products as and when opportunity arises to increase customers’ stickiness with HLB;
- Exhibit high professionalism and competency when interacting with customers;
- Comply with bank’s relevant internal policies, SOPs, sales compliance and statutory requirement in relation FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance;
- To maintain and uphold service standards set by the Bank at all times.
Managerial
- To collaborate with peers and colleagues in creating a positive customer experience;
- To contribute to an achievement oriented working environment.
Organizational
- Represent HLB in relationship building with the community;
- Continuous effort to improve business in support of building brand awareness and improving customer experience.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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