IT Operation Manager

2 weeks ago

Butterworth, Malaysia EPS Ventures Sdn Bhd Full time

Job Descriptions:

- Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
- Develop and manage annual IT budgets and procure IT equipment and professional services.
- Manage IT vendors, contracts and service level agreements and perform vendor risk assessments.
- Identify and manage operational risks, information technology projects.
- Coordinate internal and external resources, timetables, budgets and the reporting to project stakeholders.
- Align IT infrastructure with current and future business requirements and strategic goals.
- Manage IT department services and prepare management reports of department activities, tasks, and operational metrics.
- Assess system performance and recommend improvements.
- Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth.
- Lead, motivate, and support team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Maintain professional and technical knowledge through continued education, online/in person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups.

Job Requirements:

- Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science or any related disciplines.
- 4-5 year(s) of working experience in the related field with at least 1 year of leadership/ management experience is required for this position.
- Exceptional organizational and leadership skills.
- Independent and capable of working under pressure and tight deadlines.
- Able to start immediately/within short notice is an added advantage.

**Salary**: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

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