Remote Bilingual Customer Service Representative

10 hours ago

Kuala Lumpur, Malaysia Think Academy MY Full time

**Job Title**: Remote Bilingual Customer Service Representative (Student Advisor)

**Location**:Remote (Work from home in Malaysia)

**Category**:Full time contract, 40 hours per week

**Company Overview**:
We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're looking for a talented and dedicated Student Advisor, who can provide exceptional customer service to our US customers from Malaysia.

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

**Key Responsibilities**:

- Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter.
- Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey.
- Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns.
- Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints.
- Collaborate with the team to communicate feedback from customers and help improve our products and services.
- Stay updated on our course offerings, pricing, and policies to provide accurate information to customers.
- Participating periodically training webinar to learn about educational info and our product to perfect professionalism.

**Qualifications**:

- Fluent in both English and Mandarin (both spoken and written).
- Previous experience in customer service or a similar role, preferably in the education sector.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently, manage time effectively, and meet deadlines.
- Positive attitude, patience, and a customer-oriented approach.
- It's NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts.
- Ability to handle and resolve conflicts in a professional and positive manner.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Bilingual Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Customer Service Representative (Student Advisor) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...

  • Remote Chinese-English Agents

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bilingual Full time $40,000 - $60,000 per year

    Are you fluent in Mandarin and English? Join Bilingual and play a key role in bridging communication between non-English speakers and medical providers in the U.SNo experience required You just need excellent people skills and fluent English and Chinese. We provide a comprehensive training program.Become a Video Remote Intrepreter and explore a whole new...

  • Over The Phone Cantonese Bilingual Agents

    1 week ago

    Kuala Lumpur, Malaysia Bilingual Language Services Full time

    We are in the search of Bilingual Customer Service Agents who are fluent in English and Cantonese to become Over the Phone Interpreters. **Duties**: Excellent customer service skills are essential for effectively managing interactions with patients, healthcare professionals, and other stakeholders Interpreting and Medical terminology knowledges would be a...

  • Bilingual Student Advisor

    4 days ago

    Kuala Lumpur, Malaysia Think Academy MY Full time

    **Job Title**: Bilingual Student Advisor (Customer Service Representative) **Location**:Remote (Work from home in Malaysia) **Category**:Full time contract, 40 hours per week **Company Overview**: We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we're...

  • Remote Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lestars Management Consultancy Full time 40,000 - 80,000 per year

    About Us:.We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.Key Responsibilities:Respond to customer...

  • Multilingual/bilingual Customer Service and

    6 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish -...

  • Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Madmed Full time

    **Customer Service Executive (Fully Remote)**: - Location: Remote (Singaporean Company)_ **madmed.io** **About Us** MadMed.io is a fast-growing digital advertising agency specializing in the medical and aesthetic industry. We partner with leading clinics, doctors, and aesthetic brands to drive high-quality leads through compelling marketing campaigns. Our...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Mindpec Solutions Full time

    **Permanent Night Shift - Customer Service Representative (Mandarin)** **Work Location**: KL Sentral (Onsite) **Working Days**: Monday - Sunday (night shift; any 5 days) **Working Hours**: 9-hour shifts We are looking for a **bilingual Customer Service Representative** fluent in **English and Mandarin** (spoken, written, and reading). **Key...

  • Bilingual Customer Service Executive

    4 days ago

    Kuala Lumpur, Malaysia Tujuh Bintang Holding Full time

    We’re hiring! - B I L I N G U A L C U S T O M E R S E R V I C E E X E C U T I V E - Overall Purpose We are looking for a Bilingual Customer Executive assisting our director to offer excellent customer service and after-sales support. You will create policies and procedures and standardized level of service is maintained for all customers. As a Customer...

  • Customer Service Specialist

    10 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Suixingfu Payment Co., Ltd. Full time $105,000 - $135,000 per year

    ResponsibilitiesEfficiently manage bilingual inbound and outbound calls.Provide remote troubleshooting for minor technical issues to customers using tools such as TeamViewer or AnyDesk.Communicate and coordinate with internal departments, complete ad-hoc tasks assigned by management, and update the knowledge base regularly.Send timely reminders for...