Customer Service Executive

2 weeks ago

Johor Bahru, Malaysia MOL LOGISTICS (MALAYSIA) SDN. BHD. Full time

**CUSTOMER SERVICE EXECUTIVE**

~ This role will be responsible for managing Export operations, communicating with clients, and coordinating with internal and external stakeholders to provide excellent customer service throughout the shipping process.

**Responsibilities**:
**Customer Interaction**:

- Serve as the primary point of contact for customers regarding their Export shipments.
- Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.
- Provide courteous and professional service to all enquiries and requests for services from customers at all times.
- Build positive relationship with customer for customer retention and growth of new business.
- Monitor and ensure agreed service level are met and adhere strictly to all customer specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.

**Coordination and Communication**:

- Coordinate with internal departments such as operations, sales, and finance to ensure smooth handling of Export shipments.
- Communicate with carriers, customs brokers, oversea agents and other logistics partners to facilitate timely and accurate shipment deliveries.
- Monitor and follow up on shipments to ensure timely delivery and resolve any issues that arise during transit.
- Keep customers updated should there be any delays or abnormalities to their shipments.
- Send pre-alert, do billing and costing

**Experience**:

- At least 2-5 years of logistics experience.
- Excellent verbal and written communication skills.
- Superior phone etiquette.
- Excellent interpersonal skills.

**Benefits**:

- Staff Insurance
- More than 12 days Annual Leave
- Extra lunch break time
- Team Building /Annual Dinner

Pay: From RM3,128.27 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Expected Start Date: 10/15/2024

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