Content Operation Manager/ Product Operation Manager

Kuala Lumpur
- Full Time

**About Klook**

We are Asia’s leading platform for experiences and travel services, and we believe that we can help **bring the world closer together through experiences**.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

**What you’ll do?**
- Champion the quality and effectiveness of Klook’s activity content by setting standards, guiding junior team members, and optimizing workflows ensuring a seamless, user centric booking experience that drives engagement and operational excellence.- Lead a small but impactful team to ensure the quality and user experience of Klook’s key product content across global markets, covering the end-to-end customer journey.- Manage and support 2 team members in their day-to-day work, providing guidance, coaching, and ensuring timely, high-quality output.- Collaborate with internal stakeholders (e.g. local BD teams, central planning teams, Product, Analytics) to deliver efficient and effective operations for key products.- Oversee and participate in operational tasks such as backend configuration, content updates, quality checks, monitoring metrics, and resolving issues to maintain high operational standards.- Support and contribute to initiatives that improve product information, UX, and content quality at scale, in alignment with broader company strategy.- Use data-driven decision-making to plan, implement, monitor, and improve team processes and outcomes.- Drive improvements in team efficiency, knowledge sharing, and best practices to build a high-performing, collaborative team.- Act as a thought partner to the team lead in shaping long-term strategies to reduce purchase friction and improve the customer journey.- Identify and structure ambiguous product gaps by collaborating cross-functionally to surface pain points, define root causes, and translate them into scalable operational improvements or product opportunities.- Build clarity from complexity by proactively shaping repeatable workflows, automation, or data tools that align cross-team execution, even in fast-paced or high-uncertainty environments.- Drive continuous improvement through feedback loops, performance dashboards, and qualitative insights.Turning ad hoc challenges into structured initiatives for product and process optimization.- Handle ad-hoc tasks and projects as assigned.

**What you will need**:
- Bachelor’s degree or equivalent, with 5+ years of experience in e-commerce, travel, operations, content quality, or user experience-related roles.- Hands-on operations experience managing product content & quality at scale.- Proven leadership and team management skills, with experience leading a small team and developing team members’ potential.- Customer-focused mindset, constantly looking for ways to improve the user experience.- Excellent collaboration and communication skills, with the ability to work effectively with stakeholders across functions and geographies.- Strong problem-solving and logical thinking skills, with attention to detail and a proactive attitude.- Confident, self-driven, and adaptable to a fast-changing environment.- Fluency in spoken and written English; Chinese is a plus.- Comfort working with multicultural teams and global stakeholders.
- Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs._