Customer Services Executive(Night Shift) L Menara

2 weeks ago


Kuala Lumpur, Malaysia BGC Group Malaysia Full time

**We are looking for Customer Services**:

- **Permanent role**:

- **Able to work under 24/7 rotational shift.**:

- **Attractive Salary Package & Remuneration package.**:

- **Career Advancement.**
- Be the voice of our customers and work with various teams to serve our customers better, assisting our customers throughout the customer journey.
- Leverage multiple channels to engage and help customers convert including inbound & outbound call, social media, WhatsApp and live chats.
- Sharing and educating product information, convincing in delivering promo messages, increasing product awareness, answering queries, and providing advice and solutions.
- Continuously improve the efficiency and quality of supporting our customers, increasing volume of chats and conversion rate.
- Ensure new initiatives are successfully implemented in your area and all customers complaints are resolved.

**Job Requirement**:

- At least 1-2 years of work experience in Customer Service field.
- Should have strong communication, presentation and stakeholder management skills
- Able to communicate well in English & Malay.
- Excellent problem-solving skills.
- Able to work under 24/7 rotational shift.

**Salary**: RM3,200.00 - RM3,800.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you able to work on night shift only? (Yes/No)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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