Admin Customer Service Coordinator
1 week ago
**Admin Cum Customer Service Coordinator**
**Online Order Fulfillment**:
- Fulfill orders across various platforms via system and pass to store team for packing.
- Manage customer returns.
**Minor HR Tasks**:
- Prepare documents for monthly meetings.
- Send attendance records **via WhatsApp**
- Organize company monthly team bonding activity (Exp: Team Lunch)
**Administrative Tasks**:
- Key-in stock cards and packing lists.
- Arrange for logistics services such as Lalamove.
- Work closely with marketing team to arrange contest gift to customer.
- **weekly invoice management** - TNG, Grab, Lazada, Shopee, TikTok and Ipay88 etc.
**Customer Service Task**
- Respond to Q&A, Comments and complaints on social media platforms.
- Engage with customer by replying to comments on Facebook, Instagram, Tiktok and Xiao Hong Shu groups.
- Availability to respond during weekend and odd hours.
**Ad-hoc Duties**:
- Perform other duties as assigned to support business operations.
- Our company operates 5.5 working days:
Mon - Fri: 8:30AM - 5:30PM
Sat: 8:30 AM - 12:30 PM
**Job Types**: Full-time, Fresh graduate
Pay: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
Expected Start Date: 01/27/2025
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