[native Thai Speakers] Customer Service

1 week ago

Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**RESPONSIBILITIES**:

- Handle and assist customers’ general inquiries via chat support system.
- Taking ownership to solve challenges faced by customers and clients' partners.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA

**REQUIREMENTS**:

- Excellent English & Thai communication (verbal & written) skills.
- Diploma and above or equivalent.
- Minimum 1 year of call center experience.
- Able to work on rotational shifts, public holidays and weekends.

**OFFICE HOURS**:

- Rotational shifts (Monday-Sunday)
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)

**Job Types**: Full-time, Permanent

Pay: Up to RM5,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected salary?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Thai (required)

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