Courier Service Admin

1 week ago

Cheras, Malaysia Ace Unique Express Full time

**Key Responsibilities**:

- Handle courier booking requests via system, WhatsApp, or platform dashboard.
- Coordinate with multiple courier partners (e.g., J&T, Ninja Van, DHL, etc.) for pickup, delivery, and tracking updates.
- Monitor and update delivery statuses, resolving delays or failed deliveries promptly.
- Assist customers with tracking, lost parcel claims, and courier-related inquiries.
- Maintain accurate records of all courier bookings, shipping costs, and tracking numbers.
- Work with the fulfillment and packing team to ensure smooth handover of parcels to couriers.
- Manage top-up/reload requests for courier credit systems, if applicable.
- Liaise with courier partner account managers for escalations or special arrangements.
- Handle daily task such as delivery orders, invoice.

**Requirements**:

- Strong communication and problem-solving skills.
- Detail-oriented with good record-keeping habits.
- Proficient in Microsoft Excel, Google Sheets, and basic tech tools.
- Able to communicate in English, Malay.

**What We Offer**:

- Exposure to the fast-growing logistics and e-commerce industry.
- Supportive work culture and hands-on training.
- Career growth opportunity in an expanding logistics tech platform.

Pay: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Free parking

Schedule:

- Day shift

Application Question(s):

- Your expected salary?

Work Location: In person

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