IT Technical Support Analyst

**Responsibilities**:

- Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
- Oversees, network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security.
- Develop positive relationship with vendor and ensure solutions applied are within company’s direction.
- Review diagnostics and assess the functionality and efficiency of systems
- Responsible administering disaster plans that will keep the company functional.
- Determine rationale and methods for upgrading company network software programs each time an update is released.
- Monitor changing network technology and deliver a technology update to the executive team each quarter
- Coordinate team to ensure task schedule are on track with regular updates.
- Comprehensive understanding of network architecture and client/server technology
- Experience with Firewall Palo Alto, SonicWALL, Cisco meraki, Server and other network security devices.
- Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring and other management/administration Software and components
- Experience with administration in Server virtualization technology, on VMware, Sagfor and other similar products.
- Hands-on experience with Microsoft Active Directory and windows clustering technologies
- Hands-on experience working with SAN/NAS storage sub-systems
- Experience POS hardware devices
- Experience on SQL databases management such as backup, recovery, and maintenance.
- Has 2+ years of experience in, network topology & security and retail equipment.
- Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
- Oversees, network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security.
- Develop positive relationship with vendor and ensure solutions applied are within company’s direction.
- Review diagnostics and assess the functionality and efficiency of systems
- Responsible administering disaster plans that will keep the company functional.
- Determine rationale and methods for upgrading company network software programs each time an update is released.
- Monitor changing network technology and deliver a technology update to the executive team each quarter
- Coordinate team to ensure task schedule are on track with regular updates.

**Requirements**:

- Comprehensive understanding of network architecture and client/server technology
- Experience with Firewall Palo Alto, SonicWALL, Cisco meraki. Server and other network security devices.
- Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring and other management/administration Software and components.
- Experience with administration in Server virtualization technology, on VMware, Sagfor and other similar products.
- Hands-on experience with Microsoft Active Directory and windows clustering technologies
- Hands-on experience working with SAN/NAS storage sub-systems.
- Experience POS hardware devices
- Experience on SQL databases management such as backup, recovery, and maintenance.
- Has 2+ years of experience in, network topology & security and retail equipment
- Good to have : Learning Attitude

**Job Types**: Full-time, Permanent

**Salary**: RM2,300.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Face mask need to be wear all the times at working place.

Ability to commute/relocate:

- Kota Damansara: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- IT support: 1 year (required)