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Marketing Customer Services

2 weeks ago

Bangi, Malaysia Klinik ANDA Bangi 24 JAM Full time

**Kriteria & Kelayakan**:

- Mempunyai kelayakan minimum STPM/ Diploma yang berkaitan.
- Minimum satu tahun pengalaman dalam perkhidmatan dan bantuan pelanggan (Customer Service), telemarketing, hospitaliti, helpdesk atau bidang yang berkaitan.
- Kemahiran komunikasi dan interpersonal yang baik.
- Kebolehan untuk bekerja secara berkumpulan dan individu.
- Berorientasikan hasil dan mampu bekerja di bawah tekanan.

**Deskripsi kerja**:

- Merancang dan melaksanakan strategi pemasaran untuk mencapai sasaran jualan.
- Membangunkan dan mengekalkan hubungan baik dengan pelanggan.
- Melakukan analisis pasaran untuk mengenalpasti peluang baru.
- Menyediakan laporan jualan dan analisis prestasi.
- Boleh bekerja di luar kawasan.
- Berkemahiran dalam bidang design, photografi, video editing dan lain-lain.
- Mahir mengunakan Sosial Media spt (IG, FB, Tiktok dan lain-lain)
- Mudah bekerjasama dan rajin
- Mempunyai skill komunikasi yang baik
- Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan
- Mengikuti semua prosedur, tatacara komunikasi yang ditetapkan.
- Sentiasa mengekalkan imej professional dan mesra pelanggan ketika berurusan tidak kira secara telefon, emel, surat atau bersemuka.
- Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan
- Mendapatkan maklum balas pelanggan selepas rawatan dan memastikan maklum balas/cadangan/aduan direkod untuk tindakan seterusnya.
- Menyusun data untuk tujuan pelaporan mengenai hal-hal yang berkaitan dengan kepuasan pelanggan, aduan, pertanyaan dan lain-lain untuk tujuan analisis
- Memastikan perhubungan bersama pelanggan terjaga bagi memastikan keselasaan dan kepuasan pelanggan adalah ditahap yang terbaik

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Tips

Application Question(s):

- Age and marital status?
- When is your earliest availability to start working?
- How much is your last salary? And how much is your expected TOTAL salary?
- Do you have any medical/mental health problem ? If yes, please stated the problem.

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Marketing: 1 year (required)
- Customer service: 1 year (required)