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Customer Experience Specialist

2 weeks ago


Shah Alam, Malaysia MSP Hitect SDN BHD Full time

What you will do As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
**Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns** Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques **Expertly articulating and presenting information about our products while professionally managing high inquiry volumes** Embracing accountability for individual KPIs and working cohesively towards team goals **Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions** Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers **Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times Who you are Here is your opportunity to shine**

**Job Types**: Permanent, Fresh graduate

Pay: Up to RM3,300.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus