Telemarketing Executive

4 days ago

Shah Alam, Malaysia Scania Malaysia Sdn Bhd Full time

**Role Summary**

The main responsibility of a Telemarketing Executive is to contact customers and prospects to update their details, promote Scania's products and services, and manage data and leads in the CRM system, ensuring accuracy and confidentiality.

**Professional Competencies (Duties and Tasks)**

1. Contact Customers and Prospects:

- Validate and update company details: Company Name, Address, SSM Registration No, and TIN No.
- Send PDPA (Personal Data Protection Act) confirmation to customers.

2. Product and Service Offering:

- Introduce and offer our products and services to customers.
- Address any inquiries or concerns customers may have about our offerings.

3. Data Management:

- Accurately update all validated and new information into the SCRM (Sales Customer Relationship Management) system.
- Ensure data integrity and confidentiality.

4. Lead Management:

- Create leads in SCRM for marketing to qualify.

**Desirable Experience & Qualifications**
- Prior telemarketing experience is required (at least part-time during school or college)
- Strong verbal communication and interpersonal skills
- High attention to detail and accuracy in handling data
- Able to manage confidential information with professionalism
- Eagerness to learn and adapt in a dynamic work environment
- Experience in customer service is a PLUS.

**Job Type**: Temporary
Contract length: 2 months

Pay: RM1,700.00 - RM4,000.00 per month

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Telemarketing: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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