Junior Customer Support Specialist

1 week ago

Remote, Malaysia LeveX Full time

LeveX is seeking a Customer Support Specialist to join our global team. We are looking for an independent and self-motivated individual with excellent communication skills and problem-solving talent. If this sounds like you, we’d love to hear from you ----- - Role: Customer Support Specialist (Remote) Location: Remote Working ----- - **Key Responsibilities** - Professional Customer Service: Provide exceptional support to the LeveX community through various channels. - Multi-Channel Support: - Early Shift Hours: Support our community during the hours of 09:00 AM to 09:00 PM (GMT +8). - Documentation: Write reports, articles, and end-user guides to enhance user experience. - Ad-Hoc Tasks: Complete additional tasks as assigned by the Customer Support Manager. ----- - **Requirements** - Shift Flexibility: Ability to work 12-hour shifts, including public holidays and one weekend. - Self-Motivated: Independent, self-disciplined, and able to work with mínimal supervision. - Stable Internet Connection: Must have a constant and reliable internet connection. - Laptop or Desktop: Must have a secure and dependable PC laptop or desktop for work. - Language Proficiency: Fluent in English with excellent communication and collaboration skills. - Technical Writing Skills: Ability to write reports that clearly articulate technical issues. - Blockchain Knowledge: A solid understanding of blockchain transactions. - AI Proficiency: Familiarity with AI tools to improve work quality and efficiency. - Language Skills: Proficiency in any of the following languages: + Chinese + Spanish + German ----- - **Additional Considerations** - Industry Experience: ----- - **Salary** Starting from 900 USDT per month, with potential increases based on experience and qualifications. ----- - **Important Notes Before Applying** - Freelance Contractor Role: Successful applicants will be employed as freelance contractors. - Salary Payment in USDT: - No EPF or Tax Assistance: LeveX does not provide contributions or assist with local tax declarations. ----- - **How to Apply** Please click on the 'Apply' button and remember to share your CV." **Job Types**: Full-time, Freelance, Fresh graduate Pay: From RM3,500.00 per month **Benefits**: - Work from home Schedule: - Day shift - Early shift - Rotational shift - Weekend jobs Application Question(s): - If you did not include your age and gender on your CV, please provide the information here: - Please note that our company does not contribute to your EPF, nor do we assist you with declaring your income tax. Reply 'OK' if you agree to these terms. - Your monthly salary will be paid in USDT stablecoin. Reply 'OK' if you agree and understand the risks. - Please be aware of the job requirements: 12-hour shifts, a 5-day work week, and the necessity to work on weekends and public holidays. Reply 'OK' if you agree to these terms. - Do you own a private and secure computer to perform your work and tasks? - Do you have a private and quiet environment to perform our work and hold online meetings? - Do you have experience using cryptocurrency as a form of payment and checking its blockchain status? - Please share with us your last drawn salary. **Education**: - Bachelor's (required) **Language**: - English and Mandarin (required) Work Location: Remote Application Deadline: 07/01/2025 Expected Start Date: 07/15/2025

  • Customer Success Specialist

    6 days ago

    Remote, Malaysia Beame Full time

    **About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...

  • Product & Customer Support Specialist

    1 week ago

    Remote, Malaysia Oddle Full time

    **About this role** We are currently seeking a dedicated Product Support Specialist to become an integral part of our regional team. In this role, you will be a vital member of the Product Support team, which serves our restaurant partners across Taiwan, Singapore, Hong Kong, and Malaysia. **Responsibilities** - Maintain close contact with merchants,...

  • Customer Support Specialist

    1 week ago

    Remote, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

    Respond quickly and professionally to customer inquiries, providing accurate information on game features and issues. - Help players troubleshoot and resolve problems related to gameplay, accounts, and payments. - Guide players on game rules, strategies, and promotions. - Record and track player interactions using the support system. - Work with development...

  • WFH Customer Support Specialist

    3 days ago

    Remote, Malaysia LokLite Sdn Full time 46,800 - 62,400 per year

    Key Responsibilities:Provide professional and empathetic support to customers via email and live chat.Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.Maintain accurate and organized records of all customer interactions using CRM tools.Assist customers with account management, platform navigation, and...

  • WFH Customer Support Specialist

    3 days ago

    Remote, Malaysia LokLite Sdn Full time 48,000 - 72,000 per year

    Key Responsibilities:Provide professional and empathetic support to customers via email and live chat.Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.Maintain accurate and organized records of all customer interactions using CRM tools.Assist customers with account management, platform navigation, and...

  • Customer Onboarding Specialist

    1 week ago

    Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...

  • Customer Onboarding Specialist

    1 week ago

    Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...

  • Customer Support Operator with Thai and English

    20 hours ago

    Remote, Malaysia Quadcode Full time

    **About the Team** We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers. Currently we are seeking a dynamic and customer-focused individual...

  • Operations Specialist

    3 days ago

    Remote, Malaysia Inviso Full time

    **Operations Specialist** FTE at Inviso - REMOTE ROLE **Microsoft Scale Assessment Program Operations Specialist**: **The Team** Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security. This program provides data-driven reports to help customers gain a...

  • Customer Service Specialist/officer(Malaysia)

    1 week ago

    Remote, Malaysia EXIO Group Limited Full time

    **Job Posting** **Company Name**: A Compliance Crypto Exchange in Hong Kong **Position**: Customer Service Specialist/ Officer **Location**: Malaysia **Salary**: Negotiable **Job Requirements**: - At least 1 year of experience in customer service within a financial institution. - Experience in a cryptocurrency exchange is preferred. - Proficient in both...