Internship - QA (Call Centre)

CALL CENTRE AGENTJOB RESPONSIBILITIESTo provide first call resolution in an effective and timely manner.To handle customer inquiries in an efficient, courteous and professional manner.To promote our products and services to prospective clients through phone call, email and any other related medias.Able to work both independently and in a team by supporting...

**QA Officer is responsibility for listening call record and evaluation on call records of Telesales and Customer service team in Malaysia market to make sure feedback on performances of Sales & Customer Service team are timely and appropriately.** **Responsibilty**: - Listen call records of Sales team and make validation on them to decide if products are...

Job OverviewThis role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.Key ResponsibilitiesHandle inbound and outbound calls from customers and clients in a professional and courteous manner.Provide accurate information, assistance, and solutions to customer...

1. Gaji pokok RM 2,800 hingga RM 3,000 2. Pejabat terletak di 8 Avenue Business Centre, Petaling Jaya 3. Pengalaman kerja mínima 1 (satu) tahun dalam bidang call centre 4. Tidak melibatkan jualan 5. Berkerja di dalam pejabat sahaja 6. 5 hari seminggu (Isnin - Jumaat) 7. Waktu Bekerja : 9.00am - 6.00pm 8. Kelulusan mínima : Diploma / Degree 9. Fasih Bahasa...

Monitor call recordings and provide management with insights - Manage staff attendance and leave records - Coordinate onboarding process for new hires with HR and user access team - Handle claims and address internal office infrastructure issues with infra department - Organize and tidying up reports - Work closely with the management team and ensure...

**Job Track Description**: - Requires broad technical expertise and industry knowledge. - Accountable for functional, operational, and/or program management. - Assists others in achieving goals. - Manages performance appraisals and pay reviews. - Manages training for 3 or more employees. - Manages hiring and termination actions. **General Profile** -...

_**We need your help to**:_ - Working with internal / external stakeholders to discuss areas of focus and improvement within the business. - Gathering and processing data to identify process performance areas. - Designing workflow and process strategies to improve business performance. - Creating and presenting process reports. - Overseeing the...

**Requirements**: - No work experience required. - Excellent command of English in written and spoken. - Willingness to learn and help other out to work as a team. - Exhibit flexible, proactive and positive character. - 6 working days **Description**: - **Costing and budget**: - Assist in optimizing cost and budget control without compromising service...

**Requirements**: - No work experience required. - Excellent command of English in written and spoken. - Willingness to learn and help other out to work as a team. - Exhibit flexible, proactive and positive character. - 6 working days **Description**: - **Costing and budget**: - Assist in optimizing cost and budget control without compromising service...

List-ID: 100454661Today 15:20 **Job Description**: - **REQUIREMENTS** - Proficient in Microsoft Office(Excel and Word) - Good communication and interpersonal skills - Self motivated and result driven **JOB SCOPE** - Attending to all outgoing and incoming calls and to resolve relevant issues. - Key in of client details and information and attend to their...