Sales Support Executive

Assist Project Manager on leading complex quoting activities landed at Transpak Penang, including cost modelling, margin analysis, and competitive pricing strategies for Sales/Project Manager to approve.
- Support the Project Manager in conducting cost analysis to provide insights for strategic pricing adjustments and business direction.
- Provide technical support for engineering related inquires. Work closely with Engineering team to communicate customer feedback and product improvement.
- Work with Procurement Team on sourcing to ensure quoting activities is conduction smoothly and quote is submitted within lead time.
- Work closely with Sales and Project Management Team to understand latest business direction and strategic, performance price calculation and analysis with adherence to the business strategic for quoting activities.
- Maintain good relationship with customer from Project Management Team, Sales or Procurement. Follow up closely with customer on project bidding status, award status as well as understanding win /loss reason.
- Assisting Project Manager to setup the new awarded project, including coordinate internal FA meeting, fit test at customer site and ensure customer NPI unit is shipped smoothly.
- Act as a communication bridge between Sales/Project Management Site Operations, translating sales discussions into actionable operational plans and ensuring seamless execution.
- Ensure customer accounts are well-managed and foster strong relationships to meet and exceed customer satisfaction expectations.
- Analyse customer behaviour through order patterns, shipment data, and forecasts, delivering performance insights to Project Management for data-driven business planning.
- Maintain & update customer pricelists and Penang quotation board.
- Monthly report - RFQ win rate, customer sales performance, end user sales performance.
- Represent the Project Manager in their absence, including attending internal and customer meetings.
- Train and mentor junior sales support staff on quoting best practices, tools, and systems.
- Proactively recommend actionable improvement plans to enhance the department’s functionality and operational efficiency.
- Understand on the requirements for a QMS, including documented informations, planning and determining process interactions.
- Any others task assigned by the HOD from time to time.

**Job Requirement**:

- Bachelor’s degree.
- Minimum 3 - 5 years of experience in Sales Support, Project Coordination, or Commercial Operations, preferably in a manufacturing, engineering, or packaging environment.
- Proficient in Microsoft Excel (pivot tables, formulas for pricing), Word, and PowerPoint.
- Knowledge of ERP system such as Sage X3, SAP, or similar platform is an advantage.
- Strong communication and interpersonal skills to engage with internal teams and customers.
- Solid understanding of sales and operational processes, and ability to translate sales intent into execution.
- Excellent stakeholder management skills across departments (sales, engineering, procurement, operations).
- Exhibits analytical thinking and problem-solving skills, while actively mentoring junior colleagues by offering practical guidance and solutions.
- Ability to work independently and manage multiple projects simultaneously under tight deadlines.
- Ability to build and maintain teamwork and collaboration.
- Must have own transport and be willing to work in Sungai Jawi, Penang.

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- Notice Period

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)

Work Location: In person