Global Business Services Program Manager

The Global Business Services ("GBS") Program Manager Digitalisation is part of the GBS Process Innovation & Excellence team (PI&E) team and is responsible for implementation and adoption of new technologies. This role is a key link between our GBS operations and our ICT departments. Your focus is not only on systems and solutions, but also on driving our program to build new capabilities. Will you join our global team (Malaysia, Hungary & Netherlands) on our digitalization journey? Our Global Business Service organisation is part of the Business Group Corporate & Support. The operating model of FrieslandCampina is focused on business centricity, speed, flexibility and cost efficiency. Within this model, GBS is an enabler of these focus areas as a centre of expertise in performance focus, flawless execution of E2E processes, continuous improvement and digitalization. Overall targets are to drive efficiency and effectiveness with improved quality, First Time Right processing with a high level of control compliance and a higher stakeholder satisfaction.What we ask - Bachelor or master degree in relevant area, f.e. finance or ICT. - 8+ years of relevant work experience. - Advanced experience with project management, f.e. system implementation. - Strong change & stakeholder management skills. - Experience in working in a global organization. - You take responsibility for your work and are continuously looking for new opportunities to improve and innovate. - You are hands-on and approach challenges with a “Can do” mentality. What we offer - Unique company culture of Dutch heritage and international presence - Competitive bonus scheme, flexible working hours, and the ability to work from home. - Diverse training and mentoring programs to help you grow on your own professional journey - Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths - A friendly and informal working environment - Autonomy and trust to create longer term impact that helps bring better nutrition to the world - Vacancy description- Member of both GBS Process Innovation & Excellence management team and GBS ASIA management team (as senior representative of GBS Process Innovation & Excellence in Kuala Lumpur you are also leading team/ people engagement events for our whole KL based team.) - Drive the development and execution of GBS digital strategic priorities by translating objectives into digital solutions. This will be in cooperation with the Manager Process Innovation & Excellence and ICT managers, and in line with the overall strategic framework. - Organize, manage, and optimize technology suit on Process Innovation & Excellence (supporting different regions/ locations); ensure that deployment of technology meets our digital strategy, operational KPIs, productivity and CI targets. - Manage global projects and programs: these project/ programs will be mainly on technology implementation, organisational changes and capability building. - Lead operational excellence programs (within our team or for our business partners). - Standardization and continuous optimization of processes and services. Continuously work to improve processes through technology or quality improvements. - Networking and best practices sharing by maintaining a network of relevant (internal / external) stakeholders / partners. - Main focus areas are the E2E processes: - Source to Pay: Procurement & Accounts Payable - Order to Cash Sales: Sales & Accounts Receivable - Finance: Record to Report / Tax / Treasury - Human Resources