Knowledge Based Administrator

7 days ago

Bangi, Malaysia Silentmode Sdn Bhd Full time

**Position Overview**: A Knowledge Base Administrator plays a crucial role in managing and maintaining an organization's knowledge base, which is a centralized repository of information, documentation, and resources. They ensure that the information within the knowledge base is accurate, up-to-date, and easily accessible to users.

**Requirements & Qualification**:

- Bachelor's degree in library science, information management, knowledge management, or a related field, with at least 1 -2 years of work experience in a similar role.
- Diploma library science, information management, knowledge management, or a related field, with at least 3 years of work experience in a similar role.
- Certified Professional is desirable. (e.g., CKM. CIP, CRM, CKS,IGP,CRIM,CDIA+)
- Strong understanding of information management principles, including categorization, organization, and retrieval of knowledge base content.
- Experience in reviewing, editing, and updating knowledge base articles and documentation for accuracy, clarity, and consistency.
- Ability to collaborate effectively with Documentation Specialists, Subject Matter Experts, and other team members to validate and update information.
- Capability to provide user support for team members and clients seeking information within the knowledge base.
- Enthusiasm for promoting the use of the knowledge base as a key knowledge-sharing tool within the organization.
- Willingness to develop and implement processes and procedures to optimize operations and enhance efficiency.
- Excellent written and verbal communication skills to effectively communicate with team members, clients, and users.

**Key Responsibilities**:

- Organize and categorize knowledge base content for easy retrieval by team members and clients.
- Ensure that information is structured logically, making it user-friendly and searchable.
- Regularly update the knowledge base with new insights, solutions, and best practices.
- Review and edit knowledge base articles and documentation for accuracy, clarity, and consistency.
- Verify the relevance and usefulness of existing content.
- Collaborate with Documentation Specialists and Subject Matter Experts to validate and update information.
- Develop any process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.
- Provide user support for team members and clients seeking information within the knowledge base.
- Assist users in finding relevant articles and solutions to their inquiries.
Address feedback and questions related to knowledge base content.
- Promote the use of the knowledge base as a key knowledge-sharing tool within the organization.
- Encourage team members to contribute valuable content and insights.
- Monitor user engagement and identify opportunities for content improvement.

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