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Junior IT Specialist

2 weeks ago

Kuala Lumpur, Malaysia LARUS Limited Full time

**Job Title**: Junior IT Specialist

**Location**: Remote

**Job Summary**

**Key Responsibilities**

**IP Provisioning**
- Assign IP addresses and issue LOAs (Letter of Authorization).
- Update NetName and Origin AS (Autonomous System) in relevant systems.
- **Geolocation Management**:

- Update geolocation information on Whois and third-party databases.
- Collaborate with external providers to ensure accurate location data.

**IP and RPKI Setup**
- Troubleshoot and resolve RPKI (Resource Public Key Infrastructure) and IP setup issues.
- Ensure secure and reliable IP configuration processes.
- **Customer Support**:

- Respond to customer inquiries and complaints promptly.
- Provide solutions to technical problems while ensuring a positive customer experience.

**Renewal Reminders**
- Notify clients about contract renewals and follow up on their responses.

**Collaboration and Follow-Up**
- Work closely with NOC (Network Operations Center) and other departments to resolve issues.
- Escalate critical problems to the appropriate teams when necessary.

**Qualifications**
- Education: Bachelor's degree in **Network Engineering**, Information Technology, Computer Science, or a related field.
- Language Skills: Fluency in **English and Mandarin** is required.
- Fresh graduates are welcome to apply.
- Strong problem-solving and troubleshooting skills.
- Familiarity with network operations, IP management, and RPKI is a plus.
- Excellent communication and teamwork abilities.

**Key Attributes**
- Strong attention to detail and an analytical mindset.
- Ability to handle high-priority tasks under tight deadlines.
- Customer-oriented with a focus on delivering high-quality solutions.

**Why Join Us?**
- Opportunity to work in a multicultural and innovative environment.
- Hands-on experience with cutting-edge IT and network technologies.
- Career growth and development opportunities.

**Education**:

- Bachelor's (required)

**Language**:

- Mandarin (required)
- English (required)

Work Location: In person