Customer Service Executive

5 days ago

Shah Alam, Malaysia Loscam Malaysia Sdn Bhd Full time

**PURPOSE OF POSITION**:

- Resolve and handle customer issues and maintain customers’ satisfaction.
- Support Sales & CRM on data management and administration
- To achieve business targets as set down by customer service assistant manager or manager
- Assists customer on updating data via Loscam Online (LOL) System
- Handles purchase order for Non-Hire Equipment

**PRINCIPAL ACTIVITIES**:

- Resolve and handle customer issues and at the same time responsible to maintain and increase customers’ satisfaction.
- Support Sales & CRM on data management and administration.
- Assists customer on updating data via Loscam Online (LOL) System.
- Create & manage weekly and monthly report for key account customers.
- Gather relevant data, analyse trends, and present findings for key account customers in a clear and concise manner.
- Ensure customers’ transaction recorded weekly or monthly.
- Prepare, distribute, file and print outgoing faxes, mail, courier parcels (docket book), customers dockets, monthly invoices and letter to customers.
- Participate and Support other departments when required on customer related matters.
- Perform other official company duties as may be directed from time to time.
- Handles purchase order for Non-Hire Equipment.
- Support Sales & CRM for pallet stock count.

**MOST FREQUENT CONTACTS (EXCLUDE DIRECT REPORTS)**:

- Sales & CRM team
- Operations team
- Finance team
- Customers

**LEADERSHIP REQUIREMENTS**:

- Understand Internal & Business Process
- Time Management
- Prioritize Distribution of Daily Tasks
- Teamwork

**PERFORMANCE MEASURES**:

- Performance measures will be formulated based on mutually agreed parameters with the Customer Service Assistant Manager and Customer Service Manager

**POSITION REQUIREMENTS**:

- Educated to bachelor’s degree level or above
- At least 3 years of working in a Customer Service role.
- Required to travel and meet clients local & outstation as assigned.
- High patience and tolerance in handling difficult situations and customers.
- Good team player.
- Good problem solving.
- Good interpersonal and communication skills with services minded and positive attitude.
- Good command of English, both spoken and written.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 3 years (required)

**Language**:

- Bahasa (required)
- English (required)

Expected Start Date: 11/01/2024

  • Customer Service

    5 days ago

    Shah Alam, Malaysia Executive Compass Full time

    **Responsibilities**: - Establish strategic relationship with customer - Support customer's day-to-day operation and shipments - Collaborate and coordinate with cross functional teams on project managements - Review new products from customers and liaise with cross functional teams to ensure system and process is setup and released for Operations support. -...

  • Customer Service

    5 days ago

    Shah Alam, Malaysia Cxl executive Full time

    **Position**: Customer Service Professional (Immediate Hiring) **Intake Date : 09 December 2024** **Working Location**: Shah Alam (Nearby Subang Jaya LRT Station) **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 10 am -7.30 PM ( break 1 hour ) **Basic Salary**: RM 2400 **JOB DESCRIPTIONS**: - To attend / answer incoming Chat from...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Malaysia Big Bad Wolf Books Sdn Bhd Full time

    **JOB PURPOSE**: Big Bad Wolf Books is looking for a qualified Customer Support Executive as a representative to offer excellent customer service and after-sales support. - An outstanding Customer Service Executive should possess a proven track record of successful customer service and management skills. - The performance of the Customer Service Executive...

  • Customer Service Executive

    3 days ago

    Shah Alam, Malaysia FMX (M) SDN BHD Full time

    The **Customer Service Executive** are responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service Executive is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers’ enquiries and...

  • Customer Service Executive

    3 days ago

    Shah Alam, Malaysia FMX (M) Sdn Bhd Full time

    **Job Opening** at FMX (M) Sdn Bhd. Logistics & Supply Chain company based in Shah Alam, Berjaya Industrial Park. FMX provides Express Delivery Service to our customers. The **Customer Service Executive** is responsible for customers’ ultimate experience with the Company by delivering effective and efficient services to all customers. The Customer Service...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Malaysia Tempgirl Full time

    **Responsibilities**: **Position title** Customer Service Executive **Description** - The Case Coordinator is expected to facilitae the smooth execution of a case by performing a range of operational and administrative duties. - (Liaision with Customers, clinics and healthcare centres). **Responsibilities** - Obtains customer information by answering calls...

  • Customer Service Executive

    1 week ago

    Shah Alam, Malaysia Agensi Pekerjaan Glory HR Solutions (M) Sdn. Bhd. Full time

    A leading of Medical Industry is seeking an experience in **Customer Service Executive - Call Center** at Bukit Jelutong. **Highlights**: - Career opportunities for fresh graduates!! - Attractive remuneration package **Requirements**: - Willingness to work late/on shift as or when required - Able to communicate well in both English & Bahasa Malaysia -...

  • Customer Service Executive

    3 days ago

    Shah Alam, Selangor, Malaysia Elitez Pte Ltd Full time 20,000 - 27,000 per year

    Customer Service Executive - Airline IndustryJob DescriptionAssist passengers via phone, email, and at service counters with general flight inquiries.Support check-in, boarding, and arrival processes.Handle customer issues and provide solutions professionally.Coordinate with internal teams to ensure smooth passenger service.Manage requests such as special...

  • Customer Service Executive

    21 hours ago

    Shah Alam, Selangor, Malaysia MSU MEDICAL CENTRE Full time 24,000 - 36,000 per year

    MSU Medical Centre is seeking a dedicated and resilient Customer Service Executive to deliver exceptional service and ensure a positive experience for every patient and visitor. The ideal candidate has strong communication skills, a warm personality, and the ability to handle challenges with professionalism and empathy.Key Responsibilities:Provide frontline...

  • Customer Service Executive

    2 weeks ago

    Shah Alam, Malaysia Eppibox Sdn Bhd Full time

    A Customer Service Executive's role is to handle all incoming inquiries on the assigned company's products, programs, policies and services. They are able to handle inquiries via dedicated hotline number (inbound call centre team). A CSE's service delivery time will be dedicated to providing Customer Service solutions on information related all queries and...